A few days back, Webroot Secure anywhere shares rose high. And the reason was simple enough. Webroot Antivirus provided the low-cost installation with superfast scanning. But soon after, the phrase “Webroot Antivirus Problems” was coined as it flagged Windows files. This is quite an interesting acquisition.
Webroot, no doubt accelerated with 32% customer increase after the last quarterly. Its internet security features are something which you should try out.
I remember Webroot blocking malware affected temporary files during real-time surfing. And that is great. Because I have seen many antivirus software failing to do so.
But the trifle with Windows?
Well, let us dive deeper.
Pretext or False Alarm?
Webroot Antivirus provides a full range of security solutions for multi-sized enterprises. As it claims to be “twice as secure” than its competitors, no wonder things overturned.
This is what antivirus developers call “false positive”- a certain situation where a clean data file is branded to be malicious and blocked.
This might not be as important for casual documentations, but surely is when it comes to Operating System files. And that is exactly what happened!
Community forums and Twitter took by storm as Webroot SecureAnywhere does the damage. What happened was- Webroot earmarked Windows System files malicious and sent them to quarantines. This is strange because Antivirus programs generally avoid such actions with system files.
Why it happened is not our concern. But the solutions are relevant to you. But before we move on, there is something else I must address. You cannot afford an antivirus eat up your system resources while malware continues to affect your system. I won’t assert that Webroot Internet Security does the same. But it issues are related to it.
But fortunately, Webroot responded fast.
It put up a general solution in its forum which provided System file recovery. The solutions follow with a manual console where the user has to login into the Webroot cloud.
My company engineers supported all customers by technically assisting with the Webroot issue. You can get in touch with them anytime on the toll-free helpline number.
Webroot Couldn’t Tell a Friend from Foe?
Webroot Antivirus Problems deepened when it nuked many Windows 7/8/8.1/10 Pc system files. However, this was recent. There are many examples previously when similar incidences happened.
Webroot Security makes download slow. And not just that. It affects the downloading speed of every Internet Downloading software you use.
I remember experiencing a buggy Internet Download Manager functioning because Webroot quarantined the specific files. But what really urged me to put up this blog was the SearchIndexer.exe
Webroot vs SearchIndexer.exe Scenario
Navigate to C drive and then to programs or move to System32 folder, you will find SearchIndexer.exe. If you consider this as a legit system file, you are highly mistaken. If you search Microsoft, you will find its threat rating to be only 10%.
Then, why all the fuss?
Now, at times when you are experiencing a slow system, go to processes under Windows Task Manager. There either you may find multiple tasks attributing to SearchIndexer.exe or unusual high CPU consumption.
In other words, it is a virus in disguise!
But the fun part is, Webroot fails to recognize the malware. It is only detected manually. Even after recent updates, Webroot failed to recognize SearchIndexer.exe and quarantine it. It was only after users did a manual system scan and performed a folder-specific operation.
Will Webroot Login be a Mistake?
Webroot still had one persisting issue- taking actions without asking the administrator. Among many Webroot Antivirus Problems, this one needs specific attention.
Case in point.
Once you do a Webroot login, it unlocks specific utilities for you such as Identity Shield, Web Threat Wall, Outbound Firewall etc. Its features are amazing because they protect your online browsing from all sides.
However, what it does is it deletes files without your permission. It may happen that certain files you may download which are mere “.exe” files are being deleted without permission.
Let me explain-
- Web Threat Wall blocks certain websites without letting you know beforehand.
- The Outbound Firewall only notifies after an action has been taken. It doesn’t have any configuration option.
- The Identity Shield can delete/block any software or file which it deems necessary. There are no logs whatsoever of this action.
Solving The Webroot Antivirus Problems
So far, we have seen Webroot Antivirus Problems by and large. You are here for solutions. Now, since you know the cause, let me suggest you few handy fixes to try out.
- If you are experiencing a buggy internet or your download seems slow, turn off the Outbound Firewall feature and relaunch your browser.
- If you find any software being deleted without prior notification, look for scan history in Webroot SecureAnywhere database.
It always contains information collected from the last scan and there you may find the action taken. I won’t say you can recover the deletion but surely, you can turn off Webroot Real-time security and reinstall the setup. Also, you can keep it out of the scan.
- If you find certain useful websites being blocked, you can turn OFF the Web Threat Wall feature of this site or you can term it as an “exception”.
- SearchIndexer.exe can be deleted easily. You can go to C://System32 and search for it.
Now, you can manually scan it with Webroot SecureAnywhere Antivirus or delete it from your system.
- It may happen that at times, a certain malware path may not exist. So, you can do a full PC scan with Webroot and quarantine it without following the specified path.
- If the web client has reported a “Protected” status, it is not necessary that Webroot may have installed anything on it.
So, you can either turn OFF your Web Threat Wall or ignore the specific web client.
Webroot SecureAnywhere: Worth The Name?
Having actively mentioned its errors, there are certain things I must mention. Webroot has really efficient features which makes your online security credible.
On the other hand, we cannot completely neglect the Webroot Antivirus Problems. Because cybersecurity is something you cannot compromise with.
Connect With Antivirus Support
So, try out the above-mentioned fixes, It might work but if you want an instant solution by our tech experts. Dial our Toll-free Number +1-800-882-4158 and get the best expert assistance.
They are available 24-hours for assisting you. Don’t forget to check out the article on our website entitled “Webroot Customer Service”.