[Fixed] Bitdefender Unable To Connect To Server

Bitdefender mostly shows “unable to connect to the server” message when something within the network setup blocks the connection to the servers. As a result, the activation process does not accomplish successfully. These scenarios are pretty rare and can be fixed by following some simple methods.

What to do if Bitdefender Account is Unable to Connect to Server?

Bitdefender issues are pretty concerning for the users as the entire security of the operating system relies upon it. However, this problem can be easily solved by following the solutions mentioned below. Make sure to check if you can log in to your Bitdefender account after trying each solution described in the upcoming section.

Solution 1: Change the DNS Server Settings 

Now at first, try to change the DNS Server Settings and see if the problem resolves for you or not. Here is how you can perform this solution.

  • Go to Control Panel and then select “Network and Internet”. Click on “Network and Sharing Center”.
  • Again, click on “Change Adapter Settings” and then right-click on the network connected to the internet.  
  • Click on Properties and then click on Internet Protocol Version 4 (TCP/IPv4). Again, click on Properties.
  • Select “Use the following DNS server addresses” and then enter both the preferred and alternate DNS addresses simultaneously.
  • Click on OK and Close. 

Solution 2: Turn off Windows Defender Firewall

Another way by which you can resolve this issue is by turning off Windows Defender Firewall. To do so, follow the steps given below.

  • Go to Start and then Settings. Now, click on Update and Security >Windows Security>Firewall& network protection.
  • Open Windows Security Settings and then choose a network profile.
  • Within the Windows Defender Firewall section, turn the switch off. 

Solution 3: Reinstall the Bitdefender Application

If the solutions do not work for you, then it’s time to start afresh. Try reinstalling the Bitdefender application by following the steps given below.

  • Press both Windows + R keys together simultaneously and type “ appwiz.cpl” within the command box. Press Enter.
  • Once the Programs and Features option in Control Panel appears, look for Bitdefender and right-click on it. Now, click on the Uninstall option.
  • Click on Reinstall once a wizard appears. 
  • Again, a new window will appear. Wait for some time, until it gets uninstalled and then select “Restart my Computer”. 
  • On restarting, Bitdefender will download again. Once it gets completed successfully, click on Install and wait for it to complete.
  • Lastly, click on Start using Bitdefender. 

Solution 4: Check your Internet Connection

Many times, the problem can be correlated to the internet connection itself and thus it is recommended to check it on your system. Go to the right side at the bottom of your screen and check if your system is connected to it or not. 

LAN users should connect the LAN cable for the internet while the wireless connection users should connect a wireless network to their system. 

Solution 5: Adjust the Date and Time

An incorrect date and time can be strongly responsible for the occurrence of the problem and thus it is required to adjust it to acquire an easy resolve. Here is how you can do so.

  • Right-click on the time at the right side and bottom of the screen. Choose Date and Time. 
  • Once the window appears, click on the Date and Time tab. Click on Change option within the Change date and time section. 
  • You can select “Set time automatically” or “Set time zone automatically”. Also, you can enter the time and date according to your preference as well. 
  • Once done, press Change to adjust the date and time successfully.

Solution 6: Clear Browser Cache files

Cache files are one of the many reasons why users may confront these issues and thus it is extremely important to get rid of it. To clear Browser Cache files from Google Chrome, follow the steps given below in the same order as it has been mentioned.

  • Go to the Chrome menu and then Settings.
  • Now, go to the Advanced option. Once you see the Time Range option, go down to the drop-down menu section. 
  • Click on the All-time option and select Cookies and Site data. Go to the Cached image and files and click on Clear data.
  • Close the browser and see if it resolves the error for you. 

Solution 7: Update Windows OS

If none of the solutions work for you, then try to update your Windows operating system by following the steps given below.

  • Go to Start and then to the Settings.
  • Select “Update and Security” and click on Windows Update.
  • Now, select “Check for Updates” to look for any currently available update file. Wait for some time so that the installation process completes successfully. 
  • Restart your system and see if the error resolves.

We hope the solutions mentioned above were helpful for you to resolve the “Bitdefender account unable to connect to server” error easily.